Overview
Zendesk develops software to enhance customer relationships. In our daily lives, we engage with companies through various avenues such as email, phone, live chat, and social media. Consolidating all these interactions into a seamlessly intuitive help desk software, Zendesk empowers you to foster deeper and more efficient connections with your customers.
Zendesk Screen Shot
Key Features of Zendesk
- Alerts/Escalation
- Automated Routing
- Knowledge Base
- Self Service Portal
- Surveys & Feedback
Specifications
| How is the Software Accessible : Cloud Base |
| Does this the Software Offers Free trial : Yes |
| Does this Software has a life time free plan : No |
| Does the software run on mobile browser : Yes |
| Is customisation possible updated: Yes |
| Are APIs available for this software : Yes |
| Desktop Platform option : Windows, |
| Mobile Platform Option : Android / Play Store, |
| Language in which the software available :English |
| Integrations : |
Alternative of Zendesk
Zendesk Video
Zendesk USERS
Business
Available Support
Description
Zendesk stands at the forefront of customer support solutions within the industry. According to Zendesk reviews, it consistently elevates customer satisfaction scores by an average of 25% and enhances agent productivity by 30%. Your customer interactions converge within a unified and dynamic interface, featuring web widgets, pre-defined ticket responses, and a comprehensive customer history.
The Zendesk marketplace emerges as the ultimate preference for crafting exceptional customer experiences. It boasts robust and adaptable products for customer service and engagement, capable of seamlessly expanding to accommodate the requirements of any business. Notably, Zendesk extends its support and guidance across more than 60 languages, catering to a staggering 165,000 businesses.
Zendesk's compatibility extends to numerous third-party applications, including Oracle, Microsoft Teams, Salesforce, and more.
Empowering support agents, the Zendesk Agent Workspace serves as a central hub for managing customer conversations across all communication channels. Augmenting this, the most valuable Zendesk apps act as indispensable assets for refining customer service.
Through the Zendesk chat tool, enterprises can gauge customer satisfaction and assess agent performance, thus perpetually refining their support services. Furthermore, leveraging automated triggers facilitates proactive customer engagement, offering assistance before inquiries even arise.
FAQ
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